Dispatch center shift scheduling
A dispatch desk with nobody on it is a truck left waiting, a guard with no relief, a job that sits unassigned. Schedio is dispatch center shift scheduling — it shows you, minute by minute, who is on the desk and who is on call right now, and surfaces the gap before the next call comes in, not after a driver or a client is already on hold.
How a day runs
5:50 am. Dana, the operations lead, opens the board before the 6 am turnover: two dispatchers on the morning desk, one supervisor floating, Theo on call for overflow until the 2 pm flip. The overnight hand-off note is already there: a late route got re-assigned at 3 am, one client asked for a callback "first thing," and the south radio channel was noisy after midnight — flagged as the top heads-up line.
At 10:40 am a dispatcher asks to leave at 1 for a doctor's visit. She offers the tail of her shift to the pool; a part-timer claims it at 10:52. The approval alert lands in the team's Slack channel, and Dana approves it from the dashboard in under a minute. Nobody worked a phone tree to find cover.
At 1:58 pm the dashboard shows the 2 pm hand-off two minutes out. The outgoing desk writes one note between them: which jobs are still open, which client is waiting, which driver is running behind. The afternoon crew reads it before they sit down. The demo shows that exact screen with sample data.
What it solves
Round-the-clock desk coverage on one live timeline
every dispatcher, supervisor and on-call seat visible at once, with overnight shifts that cross midnight drawn the way they are worked.
Minimum-on-the-desk rules
so the board goes loud the moment coverage drops below the count you set for that hour — a thin 3 am patch is visible days ahead, not discovered when a call rings out.
Shift hand-off notes
per desk: which jobs are open, which client is waiting, which route slipped. Time-stamped, structured, kept with the shift so the next person starts informed.
Real-time alerts
for no-shows, late logins and an uncovered desk — pushed to the Slack, Telegram or WhatsApp channel your operations team already watches.
Roles seeded out of the box
Dispatcher · Senior dispatcher · Call-taker · Shift supervisor · On-call dispatcher · Operations manager. Rename any of them to match your own desk — the schedule grid picks the new names up the moment you save. Import your current roster from a CSV, preview every row, and commit once when it looks right.
Common questions
Can it cover a 24/7 desk?+
Yes. Shifts can cross midnight and coverage is computed around the clock, so the quiet 2-to-6 am window is visible on the timeline with the exact headcount you require — not left to chance.
How do dispatchers hand off open work?+
The hand-off note is the bridge: open jobs, who is waiting, what is running late. Schedio carries that context from one shift to the next — your dispatch software and phone system keep the jobs and calls themselves.
Which chat tools does it notify?+
Slack, Telegram and WhatsApp, plus email digests. Urgent alerts and coverage gaps land in the channel you connect, and you set the severity threshold that triggers a push.
What does a multi-desk operation cost?+
Each desk or site is a location at $49 a month, all on one account — dispatchers, supervisors and on-call seats included, with a 14-day free trial and no card. See full [pricing](/pricing).
What we deliberately don't do
Schedio does not route calls, assign jobs, or track vehicles — and it is not built for 911 or emergency dispatch, where life-safety systems and their own procurement rules belong. We sit next to your dispatch and phone tools and answer the question they don't: who is actually on the desk right now, who relieves them, and what the next shift needs to know. The same dashboard runs security teams and support desks, anywhere a desk is handed from one shift to the next.
No card · 14 days free · cancel anytime