Terms of Service
Last updated: June 22, 2026
These Terms are the contract between you and Schedio when you use our service to schedule shifts and run your team. We have kept them as short and readable as we could. If anything below is unclear, write to info@schedio.team – a human will reply.
1. Who these Terms apply to
These Terms apply to any person or organisation that creates a Schedio account, accepts an invitation to one, or otherwise uses any part of the Service at schedio.team or app.schedio.team. By creating an account or accepting an invitation, you confirm that you have authority to bind the organisation you represent. In these Terms, "Schedio", "we" or "us" refers to Schedio LLC, a limited liability company organised in the State of New York, United States, which operates the Service, and "you" refers to the customer organisation and its authorised users.
2. The Service
Schedio is a software-as-a-service product for planning shifts, tracking live coverage, exchanging handover notes between shifts, and alerting frontline teams. We may add, remove or change features at any time. Where reasonably possible, we will give at least 30 days notice before removing a feature you actively rely on. Schedio is a scheduling tool, not a compliance product or a substitute for legal advice. You are solely responsible for complying with all wage-and-hour, predictive-scheduling or “fair workweek”, recordkeeping and other labour and employment laws that apply to your workforce – including, where applicable, the New York City Fair Workweek Law. Schedio’s features, such as auto-fill, reminders and coverage rules, are there to help you organise your team; they do not interpret these laws for you and do not guarantee that a schedule, notice or record is compliant. You are responsible for reviewing what you publish through the Service against the rules that apply to you, and for keeping any records the law requires you to keep.
3. Your account
Each tenant (the workspace for your organisation) is owned by the user who created the account, or by the owner role assigned later. You are responsible for keeping login credentials confidential, for the activity of every user you invite, and for the accuracy of the data uploaded to your tenant. Schedio supports password and magic-link sign-in, plus optional Google and Microsoft sign-in. We may suspend an account if we have a good-faith belief that it has been compromised, and will restore access once the issue is resolved.
4. Subscription, billing and cancellation
Schedio is offered on a paid subscription billed per location at $49 / month, with a 14-day free trial. Annual billing is $490 per location per year – the equivalent of $40.83 a month, two months free. Recurring fees are processed by our merchant of record, Paddle, and are charged in advance on a monthly or annual cycle. All prices are stated exclusive of tax. Any sales tax, VAT or equivalent that applies in your jurisdiction is added on top at checkout, shown before you confirm payment, and collected and remitted by Paddle as merchant of record. If you are a business and provide a valid VAT or tax registration number, local reverse-charge rules may apply so that no tax is added. Subscriptions renew automatically until cancelled from billing settings. We do not refund partial periods, except where required by law. If we change list prices, we will give the account owner at least 60 days written notice; the new price applies from your next renewal.
5. Free trial and pre-launch access
During the 14-day free trial you do not need to provide payment details. We may end or shorten trial periods in cases of clear abuse. Tenants created before public launch may be subject to a waitlist; we will tell you if that applies before you upload data.
6. Acceptable use
You agree not to: (a) upload content that is unlawful, fraudulent, defamatory or infringes the rights of others; (b) upload payment card numbers, full government identifiers, health records or other categories of sensitive personal data into fields not designed to receive them; (c) attempt to disrupt the Service, reverse-engineer it, probe its security without prior written permission, or scrape it at high volume; (d) use Schedio to send unsolicited messages to people who have not consented to receive them. We may suspend access without notice for serious violations and will explain the reason as soon as we reasonably can. You are responsible for how Schedio messages your people. When you connect a channel (Slack, Telegram or WhatsApp) and add a recipient, you instruct us to deliver shift reminders, alerts and other Service messages to that person on your behalf. You represent and warrant that, before adding any recipient, you have obtained every consent and given every notice required by law for that person to receive those messages on that channel, and that you will honour any opt-out a recipient makes. You are solely responsible for compliance with the Telephone Consumer Protection Act (TCPA) and any other telephone, text-messaging, marketing or communications laws that apply to the messages you send through Schedio. You will defend, indemnify and hold Schedio harmless from any claim, penalty, loss or cost (including reasonable attorneys’ fees) arising out of your failure to obtain a required consent or to honour an opt-out. Your obligations under this paragraph are not subject to the limitation of liability in section 9.
7. Your data
The data inside your tenant – employees, shifts, handover notes, alerts, settings – remains yours. You grant Schedio the limited rights needed to host, transmit, back up and display that data for the purpose of providing the Service to you and the users you authorise. Schedio does not sell your data, share it with advertisers, or use it to train machine-learning models. To the extent your tenant data includes personal information about your staff, Schedio acts as your service provider and processor: we process that personal information only to provide the Service on your documented instructions and not for our own commercial purposes, and we do not "sell" or "share" it as those terms are defined under applicable US state privacy laws. The subprocessors we rely on to provide the Service are listed in our Privacy Policy.
8. Service availability
We aim for high availability but do not guarantee uninterrupted access and do not offer a contractual uptime SLA at this time. Planned maintenance is announced in advance where reasonably possible. We will tell affected customers when incidents materially affect the Service.
9. Disclaimer and limitation of liability
The Service is provided "AS IS" and "AS AVAILABLE", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. To the maximum extent permitted by law, Schedio’s total aggregate liability for any claim arising out of or related to these Terms is limited to the amount you paid Schedio in the twelve months immediately before the event giving rise to the claim. Neither party is liable for indirect, incidental, special or consequential damages, including lost profits, lost data or business interruption. These limits do not apply to gross negligence, wilful misconduct, or amounts that cannot be limited by law.
10. Termination and data export
You can cancel at any time from billing settings. Cancelling stops the next renewal; your subscription runs to the end of the period you have already paid for, and cancelling does not by itself delete your data. When the workspace owner chooses to delete the workspace from settings, the tenant enters a 30-day grace period during which the deletion can be reversed, after which the tenant and its data are permanently hard-deleted. You can export your data at any time while your account is active and during that grace period before hard deletion. We may terminate or suspend an account for serious or repeated breach of these Terms after written notice; for material breach we will give a reasonable period to cure where the breach is curable.
11. Changes to these Terms
We may update these Terms. Material changes will be notified at least 30 days in advance by email to the account owner and on this page. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
12. Governing law and disputes
These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. The exclusive venue for any dispute arising out of or related to these Terms or the Service is the state and federal courts located in New York County, New York, and each party consents to personal jurisdiction there. Disputes are resolved on an individual basis; the parties waive any right to participate in a class action or representative proceeding.
13. Miscellaneous
If any provision of these Terms is held unenforceable, the rest stays in effect. We may assign these Terms in connection with a sale or reorganisation of substantially all of our assets. Neither party is liable for delays or failures caused by events beyond reasonable control. These Terms, together with our Privacy Policy, form the entire agreement between you and Schedio about the Service.
14. Contact
Questions or legal notices: info@schedio.team. Notices to you will be sent to the email registered on the account owner’s profile.