Refund Policy
Last updated: May 24, 2026
This Refund Policy explains when Schedio issues refunds and how to request one. It forms part of our Terms of Service. We have tried to keep it short and concrete — if a situation is not covered below, write to info@schedio.team and a human will reply.
1. The free trial does the heavy lifting
Every new tenant starts with a 14-day free trial. You can use every feature without entering a payment method, and you will only be charged if you decide to keep going. We strongly recommend using the trial to confirm Schedio fits how your team actually works before you subscribe.
2. 14-day satisfaction refund on your first paid charge
If you subscribe and decide within 14 calendar days of your first paid charge that Schedio is not for you, write to info@schedio.team and we will issue a full refund of that charge. This refund is offered once per tenant — it is meant to remove risk from the first decision, not to fund repeated month-on, month-off use of the Service.
3. After the 14-day window
Outside the 14-day window, paid periods are non-refundable. You can cancel at any time from billing settings — the cancellation stops the next automatic renewal, the current paid period runs to the end of its term, and you keep access until then. We do not pro-rate refunds for partial months or partial annual periods, except where required by law.
4. Annual subscriptions
Annual subscriptions qualify for the same 14-day satisfaction refund described in section 2, counted from the date of the initial annual charge or the most recent annual renewal. After that window the annual period is non-refundable. We will of course honour any refund obligation imposed by mandatory consumer-protection law in your jurisdiction.
5. Refunds we will always honour
Regardless of the windows above, we will issue a refund for: — a duplicate or otherwise unauthorised charge; — a charge on the wrong plan or for the wrong number of locations, where the error is on our side; — an extended outage of the core Service caused by us and not resolved within a reasonable time; — any amount we are required to refund by applicable law.
6. How to request a refund
Email info@schedio.team from the address registered on the account, with the tenant name and the Paddle order or invoice number from your receipt. We aim to acknowledge within one business day and to issue or refuse the refund within five business days. If we refuse, we will explain why in writing so you can take it further if you disagree.
7. How refunds are processed
Schedio sells through Paddle, our merchant of record. Approved refunds are issued back to the original payment method through Paddle and typically settle within 5–10 business days depending on your card issuer or bank. Currency conversions and bank fees applied by your card issuer are outside our control. You can also raise a refund request directly through the Paddle buyer portal linked from your billing receipt; Paddle will forward eligible requests to us.
8. Cancellation is not the same as a refund
Cancelling from billing settings stops your subscription from renewing at the end of the current period — it does not on its own return any money already paid. If you also want a refund, follow section 6 in addition to cancelling.
9. Chargebacks
If you raise a chargeback with your card issuer before contacting us, we will respond to the issuer with the relevant transaction evidence. While a chargeback is open, the account may be suspended to prevent further charges. We would much rather hear from you first — email is faster than a chargeback, and we will not penalise you for asking for a refund.
10. Statutory rights
Nothing in this Refund Policy limits any rights you have under mandatory consumer law in your jurisdiction (for example, the 14-day right of withdrawal under EU consumer law, where it applies to your relationship with Paddle as merchant of record).
11. Changes to this Policy
We may update this Refund Policy. Material changes will be notified at least 30 days in advance by email to the account owner and on this page. Continued use of the Service after the effective date constitutes acceptance.
12. Contact
Questions about a refund? info@schedio.team — a human will reply.