For tech support and call centers

A queue with no one on it at 03:00 is a SLA breach by 03:15. Schedio shows you, minute by minute, who is on the line and on call right now — and surfaces the gap before the next ticket times out, not after a customer escalates.

What it solves

• 24/7 coverage on one live timeline — Tier 1, Tier 2 and on-call all visible at once.
• Mandatory overlap windows between shifts so the outgoing agent actually briefs the incoming one — no "I thought you had it."
• Open-ticket hand-off notes per shift: what is still in progress, what is waiting on the customer, which incident is hot.
• Real-time alerts for no-shows, late logins and queues running uncovered — pushed to the Slack, Teams, Telegram or WhatsApp channel your team already watches.

Roles seeded out of the box

Tier 1 Agent · Tier 2 Agent · Tier 3 Agent · Escalation Lead · On-Call Engineer · Team Lead. Rename to match your runbook — the schedule grid picks the new names up the moment you save.

What we don't do

Schedio is not a ticketing system, a PagerDuty replacement, or a softphone. We sit next to those tools and answer the question they don't: who is actually on the floor right now, who is supposed to be, and what does the next shift need to know.