Alerts

Alerts are short, urgent broadcasts to the floor — "Walk-in group of 20 at 6 pm", "Elevator B is down". They're for the things your team needs to know right now.

Posting an alert

Post alerts from Alerts & notes, or straight from the Live dashboard. Every alert has two settings:

• Severity — Info, Warning or Urgent.
• Audience — the whole location, or a single department.

A kitchen-only heads-up stays in the kitchen; a building-wide issue goes to everyone.

Who can post

• Managers and Owners post directly — the alert is live immediately.
• Staff can propose an alert. It waits for a manager's approval before other staff see it, and the author sees it as pending until then.

This keeps the channel fast for managers while still letting Liam at the front desk flag the broken ice machine.

While an alert is live

Approved alerts scroll across the ticker at the top of the Live dashboard. When the situation is handled, resolve the alert — it leaves the ticker. Alerts are stored encrypted.

Notifications

• Managers get an email for every urgent alert, with a subject like "Urgent alert — Northside Inn".
• If Slack is connected, alerts at or above the severity threshold you choose also post to your channel. See Integrations.

Alerts or handover notes?

Keep alerts for time-critical broadcast — things that matter in the next few hours. For context that should travel from one shift to the next (a late check-out, a VIP arriving), use handover notes instead.