Alerts

Alerts are short, urgent messages to the team on shift – "Walk-in group of 20 at 6 pm", "Elevator B is down". They're for the things your team needs to know right now.

Posting an alert

Post alerts from Alerts & notes, or straight from the Live dashboard. Every alert has two settings:

• Severity – Info, Warning or Urgent.
• Audience – the whole location, or a single department.

A kitchen-only notice stays in the kitchen; a building-wide issue goes to everyone.

Who can post

• Managers and Owners post directly – the alert is live immediately.
• Staff can propose an alert. It waits for a manager's approval before other staff see it, and the author sees it as pending until then.

This keeps the channel fast for managers while still letting Liam at the front desk flag the broken ice machine.

While an alert is live

Approved alerts scroll across the ticker at the top of the Live dashboard. When the situation is handled, resolve the alert – it leaves the ticker. Alerts are stored encrypted.

Notifications

• Everyone who works at that location gets an email when an urgent alert is posted. When the alert is targeted at one department, it goes to that department, plus the location's owners and managers, who see every alert. The subject reads "Urgent alert – Northside Inn", and anyone can switch these off with Urgent alert, in the Alerts and notes group of email notifications.
• If Slack is connected, alerts at or above the severity threshold you choose also post to your channel. The threshold is Warning or Urgent – Info alerts are not posted. See Integrations.

Alerts or handover notes?

Use alerts for time-critical messages – things that matter in the next few hours. For context that should travel from one shift to the next (a late check-out, a VIP arriving), use handover notes instead.